GOLD COAST

AESTHETIC MEDICINE

Last updated: June 2026

Gold Coast Aesthetic Medicine is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and disclose personal information obtained through our website and during the provision of medical services.

Who We Are

Gold Coast Aesthetic Medicine is a doctor-led aesthetic medicine practice operated by Dr Martin Chase.

For privacy-related enquiries, please contact:

Gold Coast Aesthetic Medicine

3/1 Douglas St, Coolangatta, QLD 4225

Email: drchase@goldcoastaestheticmedicine.com.au

What Information We Collect

We may collect personal information including:

•           Name

•           Email address

•           Telephone number

•           Date of birth

•           Medicare details (where relevant)

•           Health information relevant to your care

•           Information provided in emails, appointment requests or consultations

•           Records of treatments, recommendations and clinical notes

We may also collect limited technical information when you visit our website, such as browser type, device information and website usage statistics.

How We Collect Information

We may collect information when you:

•           Contact us by email

•           Request an appointment

•           Attend a consultation

•           Complete patient forms

•           Communicate with us regarding treatment or follow-up care

•           Visit our website

Where practical, information will be collected directly from you.

Why We Collect Information

We collect personal information to:

•           Provide medical and aesthetic medicine services

•           Arrange appointments

•           Communicate with you regarding your care

•           Maintain clinical records

•           Meet legal and regulatory obligations

•           Process Medicare claims where applicable

•           Improve our website and services

Health Information

Health information is considered sensitive information under Australian privacy law.

Any health information collected by Gold Coast Aesthetic Medicine is handled confidentially and used only for purposes related to your healthcare, unless otherwise required or authorised by law.

Disclosure of Information

Your information may be disclosed to:

•           Other healthcare practitioners involved in your care

•           Medical specialists or allied health professionals to whom you are referred

•           Hospitals, pathology providers or imaging providers where relevant

•           Medicare and other government agencies where required

•           Service providers assisting with practice administration and secure record management

We do not sell or rent personal information to third parties.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Patient records may be stored electronically using secure medical practice systems and may also be retained in other forms where required for clinical or legal purposes.

Website Analytics and Cookies

Our website may use cookies and analytics tools to help us understand website traffic and improve user experience.

These tools generally collect anonymous information about website usage and do not identify individual users.

You may disable cookies through your browser settings if you prefer.

Access to Your Information

You may request access to personal information held about you.

Requests should be made in writing to the clinic. In some circumstances, access may be limited as permitted by law.

We will take reasonable steps to correct information that is inaccurate, incomplete or out of date.

Retention of Records

Medical records are retained in accordance with applicable legal and professional requirements.

Privacy Concerns or Complaints

If you have concerns regarding the handling of your personal information, please contact Gold Coast Aesthetic Medicine in the first instance.

We will endeavour to respond promptly and resolve concerns wherever possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

This Privacy Policy may be updated from time to time.

The most current version will always be available on this website.

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